Refund policy

Everything I make is handmade by me, so please read this before you order.

Custom and made-to-order pieces

Custom and made-to-order pieces are final sale and cannot be returned or refunded. These are made specifically for you, to your request, and I can't resell them. Please look over the details of your order carefully before you confirm it, and ask me any questions you have — I'm happy to answer them before I start.

For custom pieces, I'll send you progress photos before I finish and ship, so you can see how your piece is coming along. Please review them and let me know promptly if something isn't what you had in mind. Because custom work is made to your request and is final sale, refunds aren't available for changes of mind or personal preference once the piece is complete.

Non-custom orders (website stock and market purchases)

If you bought a ready-made piece from the website or from me at a market, you can return it for a refund within 30 days of the date you receive your order, as long as it comes back to me in its original condition with no damage.

Return shipping is paid by the customer.
Please email me at inkandribbons1@gmail.com before sending anything back so I know it's coming.
Once your return arrives and I've checked its condition, I'll refund the item price to your original payment method. Your bank or card provider may take a little extra time to show it.
Original shipping charges are not refunded.

If your order arrives damaged

If your piece is damaged in transit, I will refund the full item price. Original shipping costs are not refunded.

Damage claims must be reported within 48 hours of delivery. Please send me:

A photo of the damaged box or packaging, and
A photo of the damaged piece itself.

An unboxing video is even better. I need this proof before I can issue the refund, and I can't process damage claims made after the 48-hour window, because after that I can't tell whether the damage happened in transit or after delivery.

Handmade variation is not damage

Because each piece is sculpted and painted by hand, slight differences and small imperfections between pieces are normal and are not considered defects.